The terms “we”, “us” and “our” shall refer to BBW. "Big Bad Wolf Companies" shall mean reference to BBW and its affiliated and related companies. The term “you” refers to the customer visiting the Website and/or order through us via the Website or through our customer service agents.
Collection and Use of Personal Data
We will not collect any Personal Data about you unless you voluntarily choose to provide us with it (e.g. by registering yourself as a Big Bad Wolf member, accessing the Website, taking a survey, participating in contests and/or communicate with our Customer Service etc.), provide your explicit consent, or unless otherwise permitted by applicable laws and regulations for the protection of your Personal Data.
Personal Data that we may collect
BBW may collect the following personal information from you when you visit the Website, registers, places an order online, contacts BBW or participates in BBW promotions or questionnaires, including but not limiting to the following:
(c) National registration identity card number;
(d) Postal address
(e) Telephone number;
(f) Email address;
(g) Credit card or bank account information; and
(h) Other personal data relevant to registration and/or provisioning of your account, surveys, promotions and/or other purposes.
In all cases, the details requested via the Website are necessary to provide an optimal service to you. In cases where you do not provide the requested details, we cannot guarantee that the information and services provided will fully satisfy your needs.
How are we using the Personal Data?
We use the information that we collect to improve the content of the Website by incorporating information that is relevant to you, to notify you our updates, to contact you for marketing and sales purposes that are related specifically to your needs and interests and to communicate with our partners and/or agents. This information is not shared with other organisations for any reason, commercial or business, without your prior explicit consent.
By assessing the Website and/or clicking the corresponding box, you expressly, freely and unequivocally accept that your details will be treated/used by us for the following purposes:
(a) Improve the shopping experience.
(b) For marketing and promotional activities, market surveys, trend and statistical analysis
(c) Process your online orders, including the sending of e-mails and/or text messages to inform you of delivery status.
(d) Process order returns and refunds.
(e) Manage your account.
(f) Contact you if there is any problem with any of your orders or for other logistical reasons.
(g) Respond to your queries.
(h) Send you commercial information by e-mail, SMS or MMS to inform you of our new products, new store locations, special offers and news relating to the Website and/or Big Bad Wolf Companies in general.
(i) Meeting any legal or regulatory requirements relating to our provision of services and products and to make disclosure under the requirements of any applicable law, regulation, direction, court order, by-law, guideline, circular, code applicable to Big Bad Wolf Companies.
(j) For the maintenance and upkeep of customer records.
(k) For credit assessments, financial and background investigation as and when deemed necessary.
(l) To administer participation in any contest/program related to the public organised by us.
(m) For security and crime prevention purposes, risks management, safeguarding Big Bad Wolf Companies in the event of any claim, litigation, suits etc.
(n) For handling the report for lost item, customer complaints and taking appropriate action relating thereto.
Transferring Personal Data outside of Malaysia
It may be necessary, if so required for any of the aforesaid purposes to transfer your Personal Data to locations outside Malaysia or to disclose to other Big Bad Wolf Companies, business partners, service providers and/or the relevant authorities, who may be located within or outside Malaysia. Save for the foregoing, your Personal Data will not be knowingly transferred to any place outside Malaysia or be knowingly disclosed to any third party unnecessarily.
Links to Third Party Websites
If you use the chat rooms on the Website, you should be aware that any Personal Data you submit there can be read, collected, and used by other users of these forums and could be used to send you unsolicited messages. We shall not be responsible for the Personal Data that you choose to submit therein.
To enable you to take advantage of related opportunities on the Website, we would be sending you email that contain information about your book-related interests. For example, if you have completed a search for a book on home designs on the Website and have saved your cart or otherwise not yet purchased your book, we may send you an email message reminding you about your saved item or about a home design. Similarly, if you receive an email from us about home design and demonstrate an interest in architecture by affirmatively clicking on a link about architecture in the email, you may receive an email about architectural books on offers or other information. We believe these email messages will provide you with useful information about book-related special offers available through the Website. Please note that you will have the opportunity to choose not to receive these email messages in any such email we send.
Protection of Personal Data
Please be rest assured that we take the necessary precautions, both administrative and technical, to prevent and safeguard your Personal Data against loss, theft, misuse and unauthorised access, disclosure, usage, alternation or destruction. All transactions via the Website will be performed via secure payment systems.
Retention of Personal Data and Access
You are responsible for ensuring that the Personal Data you provide us is accurate, complete and not misleading and that such Personal Data is kept up to date. We may request your assistance to procure the consent of third parties whose Personal Data is provided by you to us and you agree to use your best endeavours to do so.
You may at any time make a written request to us to correct any Personal Data that is inaccurate, incomplete, misleading or out-of-date and we shall, upon receipt of your written request for correction(s), take all necessary measures to give effect to such correction(s).
We store and process Personal Data in secure environments in the country or region where it is collected. In order to provide our services, we must transfer your Personal Data to countries where our third-party vendors are located. Such transfers of Personal Data will be conducted in accordance with local data protection laws. You hereby understand and consented to the transfer of your Personal Data out of Malaysia, if applicable as described herein. If you do not agree with this, please send written notice to us to the email stated below.
We may not knowingly collect Personal Data from children without prior parental consent if required by applicable law. We will only use or disclose Personal Data about a child to the extent permitted by law, to seek parental consent pursuant to local law and regulations or to protect a child. The definition of "child" or "children" shall be in accordance with the applicable local laws.
Withdrawal of Consent
Notwithstanding anything to the contrary, you may at any time withdraw your consent to us processing any Personal Data or to any part or portion of the same by sending to us a written notice of withdrawal to the email stated below and within the period prescribed under the Personal Data Protection Act 2010. We shall take all necessary measures to give effect to your withdrawal of consent, to the extent that such withdrawal does not conflict with any of our other legal obligations.
If you do not wish to have your personal data shared with any other party or if you do not wish to be solicited for products offered by us, kindly inform us in writing at the email stated below.
We will update our policy and terms of business from time-to-time; hence we advise you to check our Website and check this page regularly to keep up-to-date.
How you can contact us
Big Bad Wolf Books (Cambodia) Co., Ltd.
(Registration No. 00048234)
Borey Hitex Luxury, House No.26
2nd Floor (Room B)
National Street No.1, Phum Russey Sros
Sangkat Niroath, Khan Chbar Ampeov
Phnom Penh, Cambodia
Customer Service: [email protected]
We trust that you will consent to the processing of your Personal Data. By providing your Personal Data to us, you declare that you have read, understood and accepted the statements and terms herein contained. Thanks again for visiting the Website and for placing your trust in us.